Support
Need a hand with HOA Bucket? Email hello@hoabucket.com.
We typically respond within two business days. This is a response target, not a guaranteed resolution time.
HOA Bucket is operated by Anglerfish Software LLC, a Colorado company serving U.S. HOA and condo associations.
Getting help
Section titled “Getting help”For account questions, problems using the app, or feedback, include:
- Your association’s name and the email address you use to sign in.
- What you were trying to do, what happened, and any error message.
- A screenshot, if helpful, with private information removed.
Please do not send passwords, payment-card details, sign-in codes, or invitation links. We will ask for additional information if we need it.
For membership or permissions, your association’s Owner can usually help. If you cannot sign in or reach the Owner, email us.
Billing, cancellations, and refunds
Section titled “Billing, cancellations, and refunds”Cancel a subscription
Section titled “Cancel a subscription”An association Owner can cancel from Billing in the app or contact us for help. You can cancel at any time. Ordinary cancellation stops future renewals and preserves paid access through the end of the current billing period.
Request a prorated refund
Section titled “Request a prorated refund”To end paid access early, email hello@hoabucket.com. We refund the unused portion of your current monthly subscription payment, prorated by the days remaining when cancellation takes effect. Paid access ends on that effective date. We will confirm the date and refund amount with you.
Refund requests are handled by email. You do not need to find a refund button in the app.
After a subscription or trial ends
Section titled “After a subscription or trial ends”If you do not renew or subscribe, your association has a 90-day window to read and search existing records and download existing files. Creating and editing ordinary association records requires an active trial or paid access.
The window starts when paid access ends, including an early cancellation with a refund, or when a free trial expires without a subscription. If you reactivate within that window, you can continue using the retained records. Otherwise, we delete association records and uploaded files from the live system after the window ends. You can ask for earlier deletion.
See our Privacy Policy for backup retention and limited legal or billing exceptions. Contact us if you need help retrieving your association’s records before deletion.
Privacy and deletion requests
Section titled “Privacy and deletion requests”Send privacy questions, requests to access or correct personal information, and deletion requests to hello@hoabucket.com.
Tell us whether your request concerns your individual account or an association’s workspace. We may need to verify your identity and authority before acting. Removing your own account does not automatically erase an association’s shared records or other members’ accounts.
AI connections
Section titled “AI connections”HOA Bucket supports customer-authorized connections to compatible AI tools through MCP. A connected tool may read association information or make changes within your permissions. Check its proposed actions and its privacy settings. Email us if you need help with a connection.
Report a security concern
Section titled “Report a security concern”Email hello@hoabucket.com with the subject Security concern. Describe the issue without including passwords, access tokens, or other people’s private records.